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TERMS AND CONDITION

Return and Exchange: (退貨與更換)

All instruments are thoroughly examined and properly packed before shipping. Thus far, the cases of shipping damage or loss is less than 1%. It is very safe.

In the event a package is damaged or lost, please contact the shipping carrier to assist us in the compensation process. We will be responsible for arranging the return, replacement, refund, or any agreed upon compensation.

If the buyer is not satisfied with the item for any other reason, please contact us within 7 days from when the item is received, for return or exchange. The buyer is responsible for all the return-shipment costs.

Items should be returned new, with all parts of the purchase in their original packaging to ensure they are adequately protected during transit. Musical instrument cases and/or bags should also be protected as they are considered part of the product, and your return may not be accepted if the item, box or bag is mishandled or physically damaged.

For all in-store items, all sales are final: no returns or exchanges. Please inspect the item carefully on site.

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Authentic and Warranty: (正品保證與保修)

We are the major North American distributor of DUNHUANG, OCEAN OF MUSIC, ZHUQUE, ZHANG CHANG HE, OU YANG NAN, DONG XUEHUA, etc. All our instruments are genuine and authentic with a factory warranty.

We have a workshop at our Toronto music store and provide a one-year limited warranty for repairs that we can do on site.

我們是敦煌,樂海,朱雀,張長合,歐陽南,董雪華,等品牌的北美主要代理。所有樂器為原廠正品,享受廠家售後服務和保修。

我們在多倫多的琴行設有工作室,可以對一些樂器問題進行維修,對我們所售的樂器提供一年有限保修服務。